Effective Date: 1 December 2018
Children and minors (under the age of 18) are not eligible to register in the Program.
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Personal Data We Collect and How We Use it
1.1 Personal Data You Provide Us Directly1.2 Personal Data We Collect Automatically
- Your Rights and Choices
- Information We Share
- Data Transfers
- Links to Other Websites
- Data Security
- How to Contact Us
1. Personal Data We Collect and How We Use it
We collect personal data in the context of the Program. By personal data we mean “any information relating to an identified or identifiable natural person.” The personal data we process is either provided directly by you or collected automatically.
1.1 Personal Data You Provide to Us Directly
Online Enquiries / Booking Form: You may wish to submit a request for an offer or experience through our online enquiry and booking form. Where requested by you, we will be collecting and subsequently transferring your personal data such as your name, email address, contact number, the first nine digits of your payment card, name of issuer and country ito the merchant which you have requested an offer or experience from, and such merchant will contact you to facilitate fulfilment of your request.
Customer Service: If you contact us through our customer call number or our email address, you may be required to provide personal information (such as name, email address, contact number, the first nine digits of your payment card, name of issuer, country and the offer or experience which you are interested in) to allow us to contact you to resolve your enquiries and to allow us to assist you with enquiries and provide customer service. Your call to us may also be recorded for monitoring, quality and training purposes.
1.2 Personal Data We Collect Automatically
We may collect certain information by automated means (e.g., cookies, log-file, web beacons) when you participate in the Program. The data collected automatically are processed in order to improve the Program, perform data analyses to assess the use of the Program and any interaction with other sites (e.g. social media sites), and to provide you with the best information and services. The information we collect in this way tells us, for example, how many users visited our website and the pages accessed, whether you have visited us before or if you are a new visitor, and helps us to identify features in which you may have the greatest interest. This information also allows us to make improvements and to enhance your experience.
Log files and IP addresses: Log files are web server files (containing information such as the domain name or IP address, URL, the http response code, the website from where you visit us or the date and duration of your visit) that are automatically created when an Internet user visits a site. An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit the Site, we may collect the IP address of the device you use to connect to the Internet. For example, when you request a page from the Site, our servers log your IP address. In combination with other data, this information helps us to learn what pages are most attractive to our visitors, which of our products most interest our customers, and what types of offers our customers like to see. In addition, log files help us to detect disruptions to telecommunication equipment and to detect abuse of our services.
2. Your Rights and Choices
You have the right to receive information about the data stored about you and to access your personal data by using the contact information provided in the “How to Contact Us” section below. You may also request at any time that your personal data be rectified, blocked or deleted if it is incorrect, inaccurate or outdated. Following any data request for access, rectification or deletion, we will accommodate your enquiry as required by applicable law. At any time, you may object on reasonable grounds relating to your particular situation to the processing of your personal data by Mastercard, except when otherwise provided by the applicable law.
You can at any time, and free of charge, choose not to receive marketing e-mails from us by using the opt-out option provided in each electronic marketing communication or by using the contact details provided in the “How to Contact Us” section below. You may also opt-out of receiving marketing emails from Mastercard by clicking here.
You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on the Site. If you would like to opt out, click here. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. Otherwise, you can opt out at http://www.aboutads.info/choices/. To learn more about Cookies, please visit http://www.aboutads.info/choices/ or http://www.adobe.com/privacy/opt-out.html. Please note, however, that without cookies you may not be able to take full advantage of all our website features.
3. Information We Share
In addition, we may disclose personal data about you (i) if we are required to do so by law or pursuant to legal process, (ii) in response to a request from a court, law enforcement authorities or government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual criminal activity.
4. Data Transfer
The transfer of personal data outside of your country may be subject to restrictions. If we transfer personal data outside of your country, we take all the necessary steps to ensure compliance with applicable data protection law, in particular, the legal requirements on adequate protection for data transfers to countries outside of your country.
In the context of this program, Mastercard may transfer and process your personal data in a database outside of the country you are residing in.
We comply with applicable legal requirements providing adequate safeguards for the transfer of personal information to countries outside of the European Economic Area ("EEA") or Switzerland.
In particular, we have established and implemented a set of Binding Corporate Rules (“BCRs”) that have been recognized by EEA data protection authorities as providing an adequate level of protection to the personal information we process globally. A copy of our BCRs is available here.
5. Links to Other Websites
On the Site, we provide links to other websites for your convenience. In particular, the Program will contain links to merchants whose offers you may be interested in. These sites operate independently from the Program and are not under our control. These sites may have their own privacy policies in place, which we strongly suggest you review when you visit them. We are not responsible for the content of these sites, any products or services that may be offered through these sites, the data processing activities that are conducted via those sites, or any other use of these sites.
6. Data Security
We maintain appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession.
When you provide personal data online, we use the industry standard for encryption on the Internet – Secure Socket Layer (SSL) technology – to help protect the information that you provide. This Internet encryption standard scrambles data as it travels from your device to our server. You will know that you are in a secure area of the Site when a lock icon appears on your screen that the “http” prefix of our URL address changes to “https.” The “s” represents “secure”.
Please note however that no collection or data transmission can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee or warrant the security of any data transmission.
We will never ask you for your password in any unsolicited communication (including unsolicited correspondence, such as letters, phone calls or e-mail messages). If you believe your user name and password have been compromised, please contact us by following the instructions provided in the section "How to Contact Us" below.
8. How to Contact Us
If you would like to (i) obtain more information on how we process your personal data or to access your personal data; (ii) rectify, block or delete any personal data relating to you; (iii) withdraw your consent given for certain types of data processing; (iv) remove your e-mail address from our mailing lists; or (v) if you have any questions, complaints, comments or concerns about our privacy practices, please contact us by email at firstname.lastname@example.org or by mail to:
Privacy & Data Usage Officer
Mastercard Asia/Pacific Pte Ltd
3 Fraser Street Level 17
We will look into your enquiry, request or complaint, and respond to you in accordance with local law requirements. For all other enquiries about your Mastercard card and your purchase, you must contact your issuing bank or the participating merchant. More information about how to contact them can be found on their respective websites.